|
|
|
Customer Support We are committed to helping you make the most effective use possible of your WILD products For the most efficient help from our technical support team, please fill out our Customer Support Form and email us at wftech@annapmicro.com Click below to Download the Customer Support Help Form Customer Support Help Form Email: wftech@annapmicro.com Phone (410)841-2514 Fax (410)841-2518 Hotline/Customer Support Description Access to Hotline Personnel, Via EMail, Phone and/or Fax, from 8:30AM - 5:30 PM, Eastern Standard Time, Monday - Friday, except holidays, for help in solving problems related to the covered product, including installation support, revision levels, documentation issues, support for our provided examples, product features and functionality support. Application development support is not included in Hotline/Customer Support, but CoreFire Application Development is available at an hourly rate. Contact your saleperson to contract our Application Development Personnel. Annapolis also offers training classes to help jump start your VHDL and CoreFire Application Development. Please click below to go to the Training Section Go to the Training Section Return to Top Hardware Warranty Every Annapolis board purchase includes a one year hardware warranty. Additional years of hardware warranty support are available for sale. To obtain a quote for additional years of Hardware Warranty, please fill out our Hardware Warranty Quote Form and email us at wftech@annapmicro.com. Click below to Download the Hardware Warranty Quote Form Hardware Warranty Quote Form Email: wftech@annapmicro.com Phone (410)841-2514 Fax (410)841-2518 Hardware Warranty Description Includes Warranty Insurance, Board Support Updates and Hotline/Customer Support Warranty Insurance: Covers Hardware Repair or Replacement for Workmanship Hardware Failures. Customer must obtain Return Material Authorization (RMA) Number from Annapolis prior to return of the product. Does not cover failures caused by misuse of the boards, including overheating and overvoltage, nor products which have been modified or repaired by others, nor problems caused by Xilinx or other chips' inability to meet their published performance specification. It is the decision of Annapolis whether to repair or replace the product. In no event will Annapolis be responsible for damages nor costs greater than the then current price for the product. Board Support Updates (BSU) for Processing or I/O board: Updates to the Main Boards consist of a set of CDs with all the things that go with the main board for running it with a Windows Operating system. This will include, as appropriate for the particular product: Windows Specific Interface (which means API, Device Drivers, PCI Controller, and Examples) VHDL Models, PLD files, Libraries, Confidence Tests, Patches and Bug Fixes, and Version Upgrades. It does not include the operating system itself. (Note: If the customer is using a non Windows operating system, he/she will also need to purchase a Non Standard Operating System Board Update Package for the particular operating system, as well as the operating system itself.) Updates for I/O cards include updated VHDL, manuals, and any other board specific things. For some I/O boards, like A/D and communication boards, which have special purpose CoreFire-created functionality, this would include whatever is needed to use the special purpose CoreFire-created functionality with a VHDL application. In those cases, there is no VHDL involved in creating the functionality with CoreFire, and therefore this would NOT include VHDL source for the CoreFire-created functionality. Hotline/Customer Support: Access to Hotline Personnel, Via EMail, Phone and/or Fax, from 8:30AM - 5:30 PM, Eastern Standard Time, Monday - Friday, except holidays, for help in solving problems related to the covered product, including installation support, revision levels, documentation issues, support for our provided examples, product features and functionality support. Application development support is not included in Hotline/Customer Support, but CoreFire Application Development is available at an hourly rate. Contact your saleperson to contract our Application Development Personnel. Annapolis also offers training classes to help jump start your VHDL and CoreFire Application Development. Please click below to go to the Training Section Go to the Training Section Return to Top Updates Board Support Updates are included as part of the Hardware Warranty, but Update CDs can also be purchased separately. Every Non Standard Operating System sale includes one year of Non Standard Operating System Updates. Update CDs for Non Standard Operating Systems can also be purchased separately. Updates to the Main Boards consist of a set of CDs with all the things that go with the main board for running it with a Windows Operating system. This will include, as appropriate for the particular product: Windows Specific Interface (which means API, Device Drivers, PCI Controller, and Examples) VHDL Models, PLD files, Libraries, Confidence Tests, Patches and Bug Fixes, and Version Upgrades. It does not include the operating system itself. (Note: If the customer is using a non Windows operating system, he/she will also need to purchase a Non Standard Operating System Board Update Package for the particular operating system, as well as the operating system itself.) Updates for I/O cards include updated VHDL, manuals, and any other board specific things. For some I/O boards, like A/D and communication boards, which have special purpose CoreFire-created functionality, this would include whatever is needed to use the special purpose CoreFire-created functionality with a VHDL application. In those cases, there is no VHDL involved in creating the functionality with CoreFire, and therefore this would NOT include VHDL source for the CoreFire-created functionality. While our Board Support Packages and their updates are licensed only to run on Annapolis boards, you do not need to purchase mutltiple licenses for multiple boards or systems. Also, there are no run time license fees. To determine whether you have the most recent Windows Board Support or Non Standard Operating System Board Support releases, refer to our current Annapolis Hardware Board Support and OS Driver Updates Table. The link is available below these instructions. 1. Look up the board product and CD Release Version in the Release column. 2. Check the latest CD version in your possession to see whether you have the most recent release. 3. If you are not sure which CD version you have, click on the entry in the Brd Rev Level column to view the release version details, and compare the version levels of the individual items to the version levels you are using. Use the wsinst or wsii_inst tool located in your annapolis/host/tools/directory to see what is actually installed on your machine. 4. If you do not have the latest release version, then look at the Board & RLC Rev column. This column tells you which boards and which RLC levels are covered by the release. Your board has a printed label with the RLC level. If your board is installed in a system, the RLC level is also available through the winst or wsii_inst tool. For example, Pro PCI Rev B PCB is at Level 02, ie. B02. Pro PCI Rev C PCB is at Level 01, ie. C01. 5. If your board is at the latest level for that rev of the pcb, as shown on the table, then that update CD will be appropriate for your board. 6. If your board RLC rev does not match the rev on the table, and you still would like an update CD, contact our Customer Support Staff at wftech@annapmicro.com or (410)841-2514 for further help. Please click below to Download the Current Annapolis Hardware Board Support and OS Driver Updates Table Annapolis Hardware Board Support and OS Driver Updates Table Hotline/Customer Support: Purchase of an Update CD entitles you to 3 months of Hotline/Customer Support for that product, starting on the date it is shipped to you. Access to Hotline Personnel, Via EMail, Phone and/or Fax, from 8:30AM - 5:30 PM, Eastern Standard Time, Monday - Friday, except holidays, for help in solving problems related to the covered product, including installation support, revision levels, documentation issues, support for our provided examples, product features and functionality support. Application development support is not included in Hotline/Customer Support, but CoreFire Application Development is available at an hourly rate. Contact your saleperson to contract our Application Development Personnel. Annapolis also offers training classes to help jump start your VHDL and CoreFire Application Development. Please click below to go to the Training Section Go to the Training Section Email: wftech@annapmicro.com Phone (410)841-2514 Fax (410)841-2518 Return to Top  |
